Your voice matters
Tell us what is going well and what needs to change. Whether you live with us, care about someone who does or work with us, we want to hear from you. Raising a concern will never affect the support you receive.
Something not right? Tell us. We will listen.
What would you like to do?
Give feedback
Tell us about something that has gone well, a member of staff who helped you or an idea to make life at Serenity better.
Give feedbackMake a complaint
Tell us if you are unhappy with your support, your home or how you have been treated, so we can put it right.
Make a complaintHow to make a complaint
Most problems can be sorted out quickly by talking to us. If not, there is a clear process you can follow.
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Speak to your key worker
Tell your key worker or any member of staff what you are unhappy about and what you would like to happen. Raising it early gives us the chance to work with you to put it right. If we cannot help, we will put you in touch with people who can.
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Make a formal complaint
If you feel your concern has not been dealt with fully or fairly, you can make a formal complaint to our complaints officer. You can tell a member of staff, call us, write to us, use the form on this page or email info@serenitysupportedliving.uk.
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Investigation and outcome
Your complaint will be looked into promptly and fairly. We will gather information, speak to the people involved and tell you the outcome. If changes are needed, we will explain them to you.
Not happy with the outcome?
You have the right to appeal. We will explain how to do this when we share the outcome with you. You can also contact your social worker, personal adviser or Bradford Children's Services, and for 16 and 17 year olds, Ofsted.
Our promise to you
Confidential
Your complaint will be treated confidentially and your privacy respected throughout.
No negative consequences
We do not tolerate any form of retaliation against anyone who raises a complaint.
Listened to
Every complaint and every piece of feedback is read and helps us improve.
Send us your feedback
You only need to share what you are comfortable with. You can leave your name blank if you prefer.
Help to have your say
Independent advocacy
An advocate is someone independent who can listen to you, explain your rights and help make sure your views, wishes and feelings are heard. If you do not have one and would like one, speak to your key worker.
The Children's Commissioner
The Children's Commissioner for England helps children and young people up to 18, and up to 25 for care leavers, to be heard. You can talk to their Help at Hand team confidentially.
Questions about complaints
Looking for a supported accommodation placement in Bradford?
Talk to our team about a young person's needs and current availability.